Senior Technician

A Senior Technician plays a key role in providing advanced technical support and expertise within an organization. This position involves overseeing and performing complex troubleshooting, maintenance, and repair of hardware and software systems. The Senior Technician often serves as a mentor to junior technicians and contributes to the development and improvement of technical processes.


  1. Technical Support:
  • Provide advanced technical support to end-users, addressing complex hardware and software issues.
  • Serve as a point of escalation for more challenging technical problems.
  1. Troubleshooting and Diagnosis:
  • Diagnose and resolve complex technical issues, including hardware failures, software glitches, and network problems.
  • Conduct in-depth analysis to identify root causes and implement effective solutions.
  1. Equipment Maintenance and Repair:
  • Oversee and perform maintenance, repair, and upgrades of hardware components, including computers, servers, and peripherals.
  • Coordinate with vendors for warranty repairs and replacements.
  1. System Administration:
  • Administer and maintain software systems, including operating systems, applications, and security software.
  • Implement software updates, patches, and configurations.
  1. Network Support:
  • Provide support for network-related issues, including connectivity problems and configuration changes.
  • Collaborate with network administrators to optimize network performance.
  1. Documentation:
  • Maintain accurate and up-to-date documentation of hardware and software configurations, troubleshooting steps, and resolutions.
  • Contribute to the development of knowledge base articles for technical reference.
  1. Team Collaboration:
  • Collaborate with other IT teams, including service desk, infrastructure, and security teams, to address complex technical challenges.
  • Mentor and provide guidance to junior technicians.
  1. Training and Development:
  • Stay current with industry trends, technologies, and best practices.
  • Conduct training sessions for junior technicians and end-users on advanced technical topics.
  1. Project Participation:
  • Participate in IT projects, including system upgrades, migrations, and implementations.
  • Provide technical input and support during the planning and execution of projects.
  1. Security Compliance:
  • Implement and enforce security protocols to ensure the integrity and confidentiality of data and systems.
  • Collaborate with security teams to address vulnerabilities and implement security measures.
  1. Vendor Management:
  • Interface with vendors to troubleshoot and resolve issues related to hardware and software products.
  • Evaluate and recommend new technologies and solutions.


  • Associate’s or bachelor’s degree in information technology, computer science, or a related field.
  • Several years of experience in a technical support role, with a focus on hardware and software troubleshooting.
  • Technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
  • In-depth knowledge of hardware components, operating systems, and software applications.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Leadership and mentoring skills.
  • Project management experience is advantageous.
  • Ability to work independently and collaboratively in a team.


  • Competitive salary and benefits package
  • Opportunities for skill development and growth within the organization.
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