Product Support

We are seeking a dedicated and customer-focused Product Support to join our team. This role will be responsible for providing exceptional assistance and guidance to our clients, ensuring their satisfaction and fostering long-term relationships. The ideal candidate will possess excellent communication skills, a strong aptitude for problem-solving, and a passion for delivering top-notch customer service.

Responsibilities

  • Serve as the primary point of contact for clients, responding promptly to inquiries through various channels, including phone, email, or chat.
  • Proactively reach out to clients to gather feedback, address concerns, and ensure satisfaction with our products or services.
  • Troubleshoot client issues and provide timely and effective solutions, escalating complex issues to the appropriate department as needed.
  • Document and track client interactions, including inquiries, complaints, and resolutions.
  • Provide accurate and detailed information to customers regarding product capabilities.
  • Provide administrative support including managing correspondence, scheduling meetings, preparing presentations/proposals, maintaining filing systems and Company asset management.
  • Assist with the preparation and documentation of Invoice / DO / PO / Quotation.
  • Assist in coordinating travel arrangements, accommodations and itineraries for sales team members and technicians when required.
  • Take charge of shipping arrangement and manage all import and shipping related matter.
  • Perform ad-hoc job/project as assign by superior from time to time.

Qualifications

  • At least Diploma/Bachelor’s degree in Business Administration, Communications or a related field preferred.
  • At least 1-3 years of experience in customer service/client support role, preferably in a B2B environment.
  • Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
  • Excellent communication skills in English, Mandarin both written and verbal. Cantonese is a plus.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications. Familiarity with customer support tools and systems is a plus.
  • Attention to detail and accuracy in data entry and documentation.
  • Ability to work independently with minimal supervision and as part of a team.

Benefits

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
Ready to be our wingman in creating exceptional gaming moments? Apply now at: hr@mindslote.com.